Zynoracraft is committed to providing high-quality products and excellent customer service. If you face any issues with your order, please review our refund policy below.
1. Refund Processing Time
Refunds are processed within 24–48 hours after approval.
Refunds are issued to:
Original payment method (PayPal / Credit Card), or
Account balance (recommended for faster processing)
2. Warranty Period
All products come with a 5-day warranty from the date of delivery.
Refund or replacement requests must be submitted within this period.
3. What You Need to Provide
To process your request efficiently, please submit:
A. Photos or videos clearly showing the issue or damage
B. Screenshots of the dispute or complaint (email, PayPal, chat, etc.)
C. (If requested) Return tracking number
4. How to Request a Refund
Contact Zynoracraft Customer Support via your account dashboard
Submit required photos/videos and supporting screenshots
Our team will review and respond promptly
5. Cases Where Refunds Are Approved
Damaged Products
Full refund or free replacement available.
Incorrect or Missing Products
Refund or replacement if:
Wrong product received
Incorrect size or color
Missing components
For size disputes, please provide clear measurement photos.
Product Out of Stock
Full refund issued if the product becomes unavailable.
Products Unable to Ship
Full refund if shipping is not possible due to logistics restrictions.
Delayed Orders
Refund available if delivery exceeds:
30 days (normal circumstances)
40 days (peak seasons like Black Friday, Christmas)
Delays due to extraordinary events (epidemics, force majeure) will be communicated.
Order Cancellation
Full refund if cancelled before production starts
No refund once manufacturing begins
Missing Packages
Full refund if the package is confirmed lost during transit.
6. Cases Where Refunds Are NOT Provided
Order marked as Delivered by tracking Package unclaimed and destroyed by the carrier Tracking alerts due to:
Incorrect or incomplete address
Refused delivery
Customs issues
Unknown recipient
Non-existing phone number
7. Final Notes
Zynoracraft reserves the right to verify all claims.
Abuse of the refund policy may result in account restrictions.
Our goal is always to resolve issues fairly and quickly.
Need Help?
Please contact Zynoracraft Support through your account dashboard or Email at zynoracraft@gmail.com